We use Stripe to securely process all credit card payments. Sometimes, your bank decides whether to approve or decline a charge based on lots of factors, like:
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Your spending habits
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Account balance
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Card details (expiration date, CVC)
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Fraud protection systems
Even if your info is right and your card worked before, the bank might still block a charge to keep you safe.
What Can You Do?
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Double-check your card info is correct.
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Contact your bank to ask why the payment was declined and if they can approve future charges from us.
Troubleshooting Tips:
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Try a different card if you have one.
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Make sure your billing address matches what your bank has on file.
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Check for any holds or restrictions on your card account.
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Avoid multiple rapid payment attempts—too many can trigger fraud alerts.
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If you’re using a corporate or prepaid card, check with your card issuer about online payment restrictions.
If you need help, reach out to us anytime!