Why was my credit card declined?

We use Stripe for our credit card processing.  They provide a secure software and a service to process online payments; they respect and protect privacy, data and personal information.  The following information is taken from the Stripe website

Why was a customer’s charge declined?

Declines can happen for a variety of reasons. When we submit a charge to your customer’s bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information like the expiration date and CVC.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and your customer previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.

Finding out more information about a specific decline

We show as much information as we receive from your customer’s bank about a decline in your dashboard. Unfortunately most declines are generic, so we don’t have much specific information as to why a charge was declined.

If all of the card information seems correct, it is best to have your customer contact his or her bank, inquire for more information, and ask for future charges to be accepted.